Roles and Responsibilities:
• Provide new Retail Wireless Consultants consistent, top-notch sales training using the 5 Step Sales Process.
• Mentoring and training team members to sales success through observation, coaching, and counseling.
• Provide strong leadership, motivational and analytical skills; leading a team by example and setting a high level of personal and professional conduct.
• Supervision of Sales Associates; actively involved in hiring and accountability of associates.
• Provide superior customer service and meet expected company goals and expectations.
• Handle escalated customer situations and make equitable decisions for the customer and the company.
• Be in alignment with company and branch office core values and expectations.
• Solicit, coordinate, schedule, and participate in community events.
• Pro-actively develop personal leadership behaviors by seeking out additional training and development.
• Maintaining good employer/employee communication.
• Reconciling daily sales reports.
• Scheduling Sales Associates.
• Perform other duties as assigned by Company Leadership.
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